For OCONUS users, please contact your local operator for DSN dialing instructions. check which scheme your deposit is protected with . The three schemes are: DPS MyDeposits TDS. To qualify for the full replacement/repair value, you must file your claim in the system (DPS) and click the "Submit" button within nine (9) months after your household goods were delivered to you. Request A Callback. If the tenant does not agree that deductions are reasonable, they should contact the lettings agent as quickly as possible. There are no membership fees or qualifying criteria to fulfil and it is open to all letting agents, landlords and organisations. Contact Us. The money is a refund of the difference between what the tenants had originally paid and the new deposit cap of no more than five weeks’ rent that came in on June 1. For system questions or support, please contact the System Response Center (SRC) via 1-800-462-2176 or usarmy.scott.sddc.mbx.g6-src-dps-hd@mail.mil. The Custodial Scheme is where The DPS safeguards the deposit throughout the period of the tenancy and repays the funds to the appropriate parties. If there's a change of landlord or agent dealing with your deposit: I was told, during a conversation with the DPS, that she needs to submit a death certificate and a next-of-kin form (in the absence of a will). Ask Emma a question; View Frequently Asked Questions The one problem I have been unable to resolve is returning the deposit (in full) to the next-of-kin, his daughter. We understand that sometimes it may be necessary to make a deduction from the tenants' deposit due to unpaid rent, or damage caused to the property. You may need to consider court action if your landlord won't return your deposit when you move out. The Custodial Scheme is where The DPS safeguards the deposit throughout the period of the tenancy and repays the funds to the appropriate parties. David Hutley of Honey Lettings said he had asked the DPS to refund the money, using the email address the DPS had given on its own template for agents to use. The old agent should pass the deposit to the landlord or new agent. Infographics and other useful information The Claim. Your deposit doesn't have to be protected if you're a lodger. We’ll send you a link to a feedback form. However, DPS are … The law states that every Landlord who takes a deposit from a Tenant has to protect that deposit by lodging it with one of 3 tenancy deposit protection schemes. When there’s a disagreement over the repayment of a deposit, here’s some helpful info: You can also test your dispute resolution skills with our interactive case studies. If you have questions about claims filing deadlines, contact your MCO (Military Claims Office) . It will take only 2 minutes to fill in. How I make deductions from the tenants' deposit? This is the most common form of private tenancy. Deposit disputes and the Alternative Dispute Resolution Process. Landlords are required to return a tenant’s deposit within 10 days of the end of the tenancy, having made any reasonable deductions. Who should protect the deposit . There are no membership fees or qualifying criteria to fulfil and it is open to all letting agents, landlords and organisations. get your landlord or agent's contact details . Ask Emma a question; View Frequently Asked Questions To help us improve GOV.UK, we’d like to know more about your visit today. Please request a callback below or leave us a message in the contact form. If you are unable to locate this email then you'll need to contact the deposit protection scheme for further assistance on recovering your account. Help us improve GOV.UK. They might also choose to contact the landlord directly. 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