If you have a very long cable this could be the reason why you're losing some channels and not others. All of the channels have good signal strength on Input 1 but not so great on Input 2. For your reference traditional Sky uses a quad or octo LNB depending on how many Sky boxes you have and Sky Q uses a wideband LNB. Also due to the way that universal LNB’s work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. Your Free Guide is on it's way, please check your e-mail now! This could cause some channels to work and others not. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. It could be as simply as your Sky viewing card is not inserted correctly. If you have had a new box installed or if you have received a new viewing card in the post from Sky, after inserting this you will need to pair this to the Sky box. If it is happening every time there is the slightest hint of rain you could have answer problem like a weatherproofing issue or the satellite dish is not aligned correctly. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. It could just be the weather! Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban I hoped you liked this blog and it helped you get those missing Sky channels back. You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. Faulty cables can do all sorts of things with satellite signals. To could go one step further and have a larger satellite dish installed which will pick up more signal but this is usually over-kill. To fix – You have a few options here, you could try yourself or to get someone to fix the box for you. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. This doesn’t always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. When installing satellite dishes onto high locations you will often need to get your own contractor to do this for you as Sky themselves often reject these types of installations/ repairs. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). 2. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. These are one to increase the cable size which itself will reduce the signal loss down the cable. As universal LNB’s switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesn’t receive the commands it requires. You could have a nearby obstruction like a tree or scaffold blocking your satellite signal. If the light doesn't turn green, here's something you can do to troubleshoot the issue. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. Sky Sports News HQ is a very very popular sky sports channel. The channels not working are: Sky1 HD MTVN HD (I know I've heard this is rubbish but...) Nat Geo HD I have tried the usual stuff, unplugging, reset etc but none worked. Select Full System Reset and you'll see a confirmation banner. You can also get another problem with a voltage drop over the cable length. You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. Push into position as far as it will go. If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. It also depends on your equipment – for example, if you want HD TV then you'll need an HD device. This is a relatively easy task, especially if the dish is in an accessible location and the holes are already drilled through the walls. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. The most difficult thing that this involves is the termination of the coaxial cable itself. Too close to the LNB and it will overload and too close to the satellite receiver it will have already run out of signal so there will be no signal to amplify. You can get a problem with your LNB where you lose approximately 1 quarter of the channels or one half of the channels. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. Best to get from e-bay which is awash with sky type lnbs. ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". When installing a satellite line amplifier this should be around halfway down the cable length. I also can not download any programmes in HD. To fix – To pair a viewing card to a new Sky box you will need to inform Sky that you’re doing so. This could be as simple as a missed payment on your subscription. We have a Sky HD box, with Sky Package with Sky Sports & Movies. If you’re doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. Sky box not working? For scaffolds, you can either do three things, one you can wait for the scaffold to come down or you can move the dish to a new location which often involves installing new cables or extending the existing cables or you can temporarily move the satellite dish onto the scaffold itself and then move back to the wall once the scaffold comes down. Thread starter petet66; Start date Jan 31, 2013; Tags sky tv sky uk limited; P. petet66 Novice Member. When aligning a satellite dish you need to be incredibly accurate, a small adjustment of only a couple of a millimetres or a fraction of an inch could cause you to lose your satellite signal altogether, but as all of the satellite channels come down in varying strength a small adjustment or movement off the correct alignment could cause problems with some channels and not others. Reset the settings. If you have a long run of “shotgun” 0.65 cable then replacing this for a length of 100 type cable, like WF100 or CT100 will often be fine. This blog is for you. One thing that is common is that faulty stops the LNB from switching which could cause you to lose a significant amount of services and channels. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). I have the full Sky package including all channels, Sports and Movies. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . Press Services on your Sky remote, then press 0, 0, 1 then select to access the hidden installer menu and highlight LNB setup. It’s usually some of the more obscure channels that go first. For your reference at the higher end of the satellite band shotgun cable will lose about 5dB every 10 metres and WF100 will lose about 3dB. To receive all of your channels, follow these steps: 1) Turn on your TV. Also if you post your comment in the comments section the next person reading the blog will get the benefit of the question asked and the answer given. Please do not call our telephone lines or e-mail as we do not have the facility to answer all the general enquiries that we receive. To fix – A new satellite dish will need to be installed, you may be able to re-use your existing LNB to save a few pounds. To fix- You’re going to have to sit it out and wait for the weather to clear up. The latter is the most common but obviously you need to pay a satellite engineer for two visits. Other problems and tips Please enter your postcode into the Coverage Checker to see if the channels are available in your area. These are all usually easily remedied without the need for a Sky engineer to visit your house, but this depends on your confidence level. Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd… Plus, I do not have to individually answer the same question over and over again. Sky Q Mini box If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. You could do this yourself, contact an independent satellite dish installation company, like ourselves or contact Sky direct. If the error message is still showing on all channels after updating the software, you'll need to reset the settings on your Sky Q box. However just after the upgrade was confirmed, some of our HD channels & recordings have stopped working, with the message that we need to upgrade our account to receive them. Click below to see all of our DIY guides. 2) Press [Menu] on your TV remote to bring up the Main menu. If you notice that your “subscription” services are not working and the free services like BBC and ITV are working fine. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. When installing dishes onto chimneys it’s recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. There are all sorts of things that can cause a cable to become faulty like age, condition and whether it’s damaged and weathering/ water ingress. Hello, I upgraded my Sky+ to Sky Q last night online, although it won't be installed until the end of June. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. When the guy I bought the box off brought it over to test with my dish I recieved all the channels including ESPN HD however a channel list was put on the box to emulate sky and now I'm not getting it to work. Back from a fortnight's holiday. You will need to have ready some information from your viewing card and Sky box including the viewing card number, version Number & the serial which can all be found by accessing the ‘System Details’ page. Random example. This can take a few minutes to complete. To fix- A new LNB will need to be installed onto your satellite dish. Help on scanning for channels. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. If this does not work, most likely there is a problem with the alignment of the Sky satellite dish installed in your home. Do not go to Maplins to buy a lnb for a Sky dish. 2) Follow the steps for “If you are missing random channels” directly below. @Jhall_Images @FreeviewAdvice Having some issues with Freeview in leeds - LS14, lost quite a few channels, very poor signal one the ones still working. Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. If everything is fine their end they’re likely to talk you few things like checking the viewing card is inserted or inserted properly. Firstly, try resetting your sky box with a simple reboot. This cable costs a bit more but is well worth it. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. This is especially common with the satellite “shotgun” cable which has two slimmer cables joined together. Press the standby button on your box. I haven't changed my Sky contract, nor has it run out. Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. Credit: NomadSoul1 – “There is an issue with your Sky+HD box so recording and playback are unavailable” Sky Q box not recording scheduled programs. © 2019 | Smart AerialsAll Rights Reserved, Smart Aerials is a trading name of T Smart Technology Ltd | Registered in England. This cable is only suitable for short cable runs no longer than 40m. All of the following suggestions and solutions could be to do with your satellite dish itself, the LNB or connecting cables which could cause your Sky box to lose some channels. 2. If the channels are listed, we … If it's not set to Sky, try the other inputs until Sky appears. With some DIY skills satellite dishes are not too difficult to erect in position on a wall. Reboot your Sky box. Check your equipment and cables. This is something known as “sloping” and is something we have to give special attention to when designing and installing communal satellite systems. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. There are some simple steps you can take to get your box back up and running. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. This is known in the trade as “rain fade”. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. Other channels work fine. The banner will change to Housekeeping please wait. To fix – The satellite dish will need to be re-sited so that it avoids the obstruction. Wait a few moments, then turn your box back on. Registered in England. Read this for all you need to know. I'm new to the forum but have already got a lot out of reading what is here. Although they do have a special heights team. You do not need a phone line or broadband connection for it to work but if you do connect it to either then Sky can ping the box to check that it is at the same location as your main box (same phone number or IP address). I tried swapping the feeds earlier today, but weirdly the input 1 always shows strong signal and quality and the input 2 shows little/nothing. Read this for all you need to know, inc filter types/ brands. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner Retuning has not helped. To fix- You will need to give Sky a call and discuss your subscription. All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. For more in depth explanations to the sections here I recommend checking our previous blog, “Why Is My Satellite Dish Not Working?”. Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. Read this article for all you need to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your house. 1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. This can cause problems with individual carrier frequencies and intermittent problems with channels. Ensure that you do not put anything on top of the digital box. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. These steps: 1 ) turn on your Sky Q box in running smoothly it. Work fine for most stuff ( recording etc ) with your LNB where you lose approximately 1 of... Users will be allocated these new ITV1 HD regions on Sky channel.! 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